- Introduction
Welcome to Optic Gamer Shield, operated by Darko. We are committed to providing you with high-quality blue light blocking glasses for gamers. However, we understand that sometimes a product may not meet your expectations. This Refunds and Returns Policy outlines our procedures for returning and refunding products purchased from our website.
- Returns
2.1 Eligibility
You may return a product purchased from Optic Gamer Shield within [30] days of the delivery date, subject to the conditions outlined in this policy.
2.2 Conditions
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, any accessories or promotional items included with the product must also be returned.
2.3 Initiating a Return
To initiate a return, please contact our customer support team at Abdalrahmanx@outlook.com within [30] days of the delivery date. Please provide your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if your return is eligible.
2.4 Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the returned product reaches us safely.
- Refunds
3.1 Eligibility
Once we receive your returned product and inspect it, we will notify you of the approval or rejection of your refund. To be eligible for a refund, the product must meet the conditions outlined in Section 2.2.
3.2 Refund Process
If your return is approved, we will initiate a refund to the original method of payment. Please allow [5-10] business days for the refund to appear in your account, depending on your payment provider’s processing time.
- Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: Abdalrahmanx@outlook.com
Address: Dubai, Jumeirah 3, Al Twaash 27th Street
We are here to assist you and ensure that your experience with Optic Gamer Shield is positive and hassle-free.
Thank you for shopping with us!